I am writing to formally lodge a complaint regarding a recent experience I had with this company. On August 5th, I rented a motorcycle along with two helmets on the island of Mallorca for two days. At the time of rental, I was required to pay a deposit of 200 Euros via credit card, with the assurance that this amount would be refunded after 10 business days upon the return of the motorcycle and helmets. However, when it came time to return the motorcycle, the designated company representative was not present. I was instructed via WhatsApp to take photographs of the motorcycle and helmets and to park the vehicle at the specified location. I followed these instructions carefully and was assured that the deposit would be refunded in full within 10 business days. After 10 business days had passed, I was informed on the final day that 100 Euros had been deducted from my deposit due to the alleged loss of one of the helmets, with the remaining amount refunded. It is important to note that I was not informed of any issue regarding the missing helmet until this point, which I find to be highly unprofessional and potentially illegal for the following reasons: 1. The company representative did not show up at the time of return, and I returned the motorcycle as per the instructions provided. 2. I was only informed of the alleged missing helmet on the final day when the refund was due, without any prior notice during the 10-day period. 3. The deduction is based solely on the claim made by the next customer who rented the motorcycle, without any concrete evidence that the helmet was indeed lost by us. Given these circumstances, I consider this situation to be highly unfair and I reserve the right to pursue this matter legally to recover the full deposit.
I can’t give a definitive answer yet, since I haven’t received a refund of the deposit yet
they were very helpful and there for us at all times we needed them.
Thank you ???? very much
they were very helpful and there for us at all times we needed them.
Thank you!!! very much
Moto en perfecto estado