FAQs on Viajeenmoto.com

1. What is Viajeenmoto.com?

It is a comprehensive online system for motorcycle travel, insurance and biker gear.

2. Why choose Viajeenmoto.com?

Viajeenmoto.com has a wide experience in motorcycle travel management. It also has a base of more than 30,000 motorcycles in different locations around the world.

3. How can I book my motorcycle Viajeenmoto.com in the world?

On the web site Viajeenmoto.com, you will have the opportunity to choose the destination city of your next motorcycle trip, as well as the motorcycle that best suits your needs. You will be able to filter the options according to model, price, location and other criteria, and obtain detailed information about the services included in each option.

4. Can I check the status of my reservation?

At Viajeenmoto.com, we value your flexibility and comfort when planning your motorcycle trip. Therefore, once you have made a reservation through our platform and created a personal account, you will have exclusive access to consult and manage your reservation in a convenient way.

Through your personal account, you will be able to access the details of your reservation, including the pick-up date and location of the selected motorcycle. In addition, we provide you with the flexibility to make changes to your reservation without incurring additional charges up to 30 days prior to the pick-up date.

We understand that changes may arise in your travel plans, and we strive to make it easy for you to adapt to these circumstances.

5. What is included in the price of my reservation and what is not?

When you book a motorcycle through our website, you will find that taxes, third party insurance, delivery and training are included in the rental price.

In addition, on most of our motorcycles, helmets are also included to ensure your safety during the trip. However, we recommend that you check the available equipment rental options, as some motorcycles may offer additional extras in this area.

In each motorcycle file, you will find a detailed description of the services included, where you will be able to know all the aspects covered in the rental price. We also offer a wide range of optional extras so that you can customize your motorcycle travel experience and ensure that it is comfortable and safe.

Our goal is for you to enjoy your motorcycle adventure to the fullest, so we are committed to providing you with all the services you need to have an unforgettable experience.

6. Where can I pick up my motorcycle?

Once you have completed and confirmed your booking with Viajeenmoto.com, you will receive an email with a "presentation voucher". This voucher will contain all the details of your reservation with the maximum level of detail, so that you have all the necessary information at hand.

On the voucher you will find information such as the date and time of pick-up and drop-off, the exact location of the rental company at your destination, as well as a contact telephone number so that you can communicate directly with them in case of any questions or eventualities.

This voucher is very important, as you will be able to present it to the rental company when you pick up the motorcycle. Be sure to take it with you printed or saved in your mobile device, to facilitate the rental process and avoid any inconvenience.

We care about providing you with a complete and detailed service, and the voucher is a key tool for you to have all the important details of your reservation at your fingertips, thus ensuring a smooth and seamless experience during your motorcycle trip.

7. What documentation do I need to present at the time of pick-up?

To rent a motorcycle through Viajeenmoto.com, you are required to meet certain requirements and present certain documents at the time of pick-up. These documents include:

• Motorcycle license: You must present a valid motorcycle license with at least six months of validity. This license must be valid for the destination country in which you plan to travel. Be sure to check the specific requirements of the country in which you will be renting, as they may vary.

• Credit card: A valid credit card will be required at the time of pick-up. The card must have sufficient funds to cover the amount of the deposit required by the rental company. The amount of the deposit may vary depending on the motorcycle and the rental company, so we recommend that you verify this information before your trip.

It is important to note that these requirements are standard for most motorcycle rental companies and are intended to ensure the safety and security of both parties involved. Be sure to comply with the requirements and bring the necessary documents with you to avoid any inconvenience during the rental process.

8. When, how and where can I pay?

For most reservations, a precharge of 50% of the total amount is required at the time of booking, at least 30 days prior to the motorcycle pick-up date.

Payment of the remaining 50% will be made directly to the lessor at the time of motorcycle pick-up. It is important to note that the conditions of charge and cancellation may differ in each case and will depend on the policies established by the rental company.

We recommend that you consult the specific charge and cancellation conditions at the time of booking. These conditions will be detailed in the information provided before confirming your reservation and may also be specified in the voucher that you will receive by email.

9. What happens in case of incidents?

We provide you with a customer assistance telephone number that you can use in case of any eventuality or query.

In case of a breakdown during your trip, we recommend that you contact the renter or the motorcycle rental company directly. They will be able to provide you with the necessary assistance and provide you with adequate solutions to solve any technical or mechanical problems you may experience.

In addition, we offer you the option of taking out international medical assistance insurance in case of accidents. This insurance is optional and you can choose to add it to your reservation for greater peace of mind during your trip. The medical assistance insurance will provide you with coverage in case you need medical attention or assistance in case of an accident.

Remember to review the available options and the conditions of the medical assistance insurance when you make your reservation at Viajeenmoto.com. We will be happy to provide you with the necessary information so you can make an informed decision and enjoy your motorcycle trip with total security and peace of mind.

10. What else should I know?

It is true that motorcycle rentals around the world follow a similar dynamic to car rentals, but there are some important differences to keep in mind. In general, the availability of motorcycles may be more limited than cars, especially in specific destinations or during certain seasons of the year.

In addition, usage regulations and surety bonds may be more restrictive for motorcycle rentals. It is important to carefully read the general conditions of hire, as well as the specific conditions detailed on your "presentation voucher". These specific conditions may vary by destination and rental company, and it is crucial to understand them to avoid misunderstandings or problems during the rental process.

To ensure a smooth experience, we recommend that you make your reservation as far in advance as possible. This will allow you to ensure the availability of the desired motorcycle and give you enough time to review and understand all the conditions and requirements associated with the rental.

In summary, we advise you to carefully read the general and particular conditions of hire, as well as any additional information provided on your "presentation voucher". By doing so, you will be well prepared and will be able to enjoy your motorcycle trip with confidence and peace of mind.